HomeReturns & refundsRefund Policy01What this policy coversThis policy covers goods bought through our website and collected from our shop. It does not affect your statutory rights. Workshop services, servicing, repairs and hire are covered by our Terms & Conditions.02Can I cancel before I collect?You can cancel your order at any time before you collect it. Contact us with your order number and we will cancel it and refund the full amount you paid.03Can I cancel after I collect?Because you ordered online, you have the right to change your mind and cancel within 14 days of the day you collect your goods, without giving a reason.04How do I tell you I want to cancel?Let us know by email, by phone or in person at the shop, quoting your order number. You can use any clear statement that you want to cancel.05How do I return an item?Bring the goods back to our shop within 14 days of telling us you are cancelling, with all parts, accessories and paperwork. Returning goods is at your own cost.06What condition must it be in?You may handle goods as you would in a shop to see that they are what you wanted. If they have been used beyond that — for example, a machine that has been fuelled or run — we may reduce your refund to reflect the loss in value.07Is anything excluded?The right to cancel does not apply to goods made or ordered to your specification, sealed goods unsealed after collection where they cannot be returned for health or hygiene reasons, or goods that have become inseparably mixed with other items after collection, such as fuels and oils.08What if my item is faulty?If an item is faulty, not as described or not fit for purpose, you are entitled to a full refund if you tell us within 30 days of collecting it. After 30 days, you are entitled to a repair or replacement; if that is not possible or does not fix the problem, you can have a refund or a price reduction. Manufacturer warranties are in addition to these rights.09How do I report a fault?Contact us as soon as you notice the problem. We may need to inspect the item in our workshop before agreeing the remedy.10How will I be refunded?Refunds are made to the card you paid with, through our payment provider Dojo. We cannot refund to a different card or in cash.11When will I get my money?We will refund you within 14 days of receiving the goods back, or within 14 days of you cancelling if you have not yet collected them. Your bank may then take a further few working days to show the money in your account.12Are there any charges?Collection is free, so there are no delivery charges to refund or deduct.13How do I get in touch?For anything about a cancellation, return or refund, contact us using the details on our contact page or visit the shop during opening hours.14Last updated27/10/2026